If Something Isn’t Right, We’re Here to Help.
We want every StickerMart order to arrive looking great and ready to use. If there’s a problem with your stickers, we’ll work with you to make things right.
Because our products are printed specifically for you, our return policy works a little differently from a traditional retail store. Here’s what to expect.
Returns on Custom Products
Every custom sticker order is produced using your selected artwork, dimensions, material, and finish. Because these products are made to order, we generally cannot accept returns or exchanges for change-of-mind purchases.
This includes situations where:
- You no longer need the stickers.
- You ordered the wrong size, quantity, or material.
- You uploaded the wrong artwork.
- You want to change a design after approving your proof.
- The printed product matches the approved proof, but you would prefer a different design.
Normal printing variations, including minor differences between screen colors and printed colors, are not generally considered defects.
Of course, if something went wrong during printing or fulfillment, that’s a different story.
When We’ll Make It Right
If we make a mistake, we’ll fix it.
Our Quality Guarantee covers verified errors involving printing, cutting, finishing, packing, and fulfillment.
Examples include incorrect sizes or finishes, noticeable print defects, incorrect quantities, and items damaged because of a packing or shipping error.
Depending on the situation, we’ll provide a free reprint, replacement shipment, partial refund, or full refund when a reprint isn’t the best solution.
How to Report a Problem
Please contact us within 14 days of delivery if you notice a problem with your order.
To help us review the issue, include:
- Your order number.
- A short description of what went wrong.
- Clear photos showing the affected stickers.
- Photos of the packaging and shipping label if your order arrived damaged.
We’ll review the information and work with you on an appropriate resolution.
In most cases, you won’t need to return defective custom stickers. If a return is necessary because of our error, we’ll provide instructions and arrange return shipping.
Refund Processing
When a refund is approved, we’ll process it to your original payment method within 10 business days. Your bank or payment provider may need additional time to make the funds available.
Changes and Cancellations
Need to cancel or change an order? Contact us as soon as possible.
Changes and cancellations may be possible before production begins. Once printing is underway, we generally cannot cancel the order or change the artwork.
See our Order Changes & Cancellations page for details.
Still Have Questions?
We’d rather help you sort out a concern than leave you guessing.
Get in touch with StickerMart and tell us what’s going on. We’ll be happy to help.
This policy does not limit any rights provided by applicable consumer protection law.