Your Privacy Matters to Us
At StickerMart, we believe good service includes taking care of your personal information.
When you place an order, upload your artwork, or get in touch with us, you’re trusting us with information that helps us do our job. We take that responsibility seriously.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you.
Who We Are
StickerMart operates the website https://stickermart.com, where customers can order custom stickers and related printed products.
For questions about this policy or your personal information, contact:
Email: support@stickermart.com
Contact page: https://stickermart.com/contact-us/
Information We Collect
We collect information you provide directly to us and certain technical information when you use our website.
Orders & Customer Information
When you place an order, create an account, or contact customer support, we may collect:
- Your name and contact information.
- Email address and phone number.
- Billing and shipping addresses.
- Products, quantities, sizes, materials, and customization options.
- Order history and transaction details.
- Messages, support requests, and other information you provide.
We use this information to process your orders, communicate with you, provide customer support, coordinate shipping, and maintain accurate business records.
Artwork & Uploaded Files
When you upload artwork for custom stickers, we receive the files and any related instructions you provide.
Your designs remain yours.
We use uploaded artwork to prepare proofs, produce your order, provide customer support, resolve production issues, and facilitate reorders when applicable.
We do not sell your uploaded artwork or use it in public marketing without your permission.
Your files may be accessible to authorized team members and service providers involved in fulfilling your order.
For more information, see our Artwork & Content Policy.
Payments
Payments are handled through third-party payment processing services.
These providers process the payment information necessary to complete your purchase. StickerMart receives transaction information, such as payment status and transaction identifiers, to manage your order.
Payment providers may process information under their own privacy policies.
Website Usage & Technical Information
When you visit StickerMart, our website and service providers may automatically collect information such as:
- IP address and approximate location derived from it.
- Device and browser information.
- Pages visited and interactions with the website.
- Referral sources and general traffic information.
- Cookies and similar technologies.
- Technical logs used for security, troubleshooting, and performance.
This information helps us operate the website, identify problems, protect against abuse, and improve the shopping experience.
How We Use Your Information
We use personal information for legitimate business purposes, including:
Processing Orders
Preparing your artwork, printing products, processing payments, and arranging delivery.
Customer Support
Answering questions, resolving problems, handling refunds or replacements, and communicating about existing orders.
Account Management
Maintaining customer accounts, order histories, and account-related preferences.
Website Improvement
Understanding how visitors use the website, improving site performance, and making the ordering process easier.
Security & Fraud Prevention
Protecting our customers, website, and business from unauthorized activity, fraud, and misuse.
Marketing Communications
Sending promotional emails or updates when you have subscribed or when otherwise permitted by applicable law.
You can unsubscribe from promotional emails at any time. Order confirmations, proof notifications, shipping updates, and other necessary service messages may still be sent.
Legal & Business Requirements
Maintaining records and complying with applicable accounting, tax, consumer protection, and other legal obligations.
Where applicable, our processing may be based on fulfilling a contract with you, complying with legal requirements, our legitimate business interests, or your consent.
Cookies & Similar Technologies
Cookies are small pieces of information stored by your browser. They help websites remember important details and operate properly.
StickerMart may use:
- Essential cookies: To support shopping carts, checkout, account sessions, security, and basic website functions.
- Preference cookies: To remember settings or choices.
- Analytics cookies: To understand website traffic and improve performance.
- Advertising cookies: Where enabled, to measure advertising effectiveness or support relevant marketing.
Some cookies may be provided by third-party services used on our website.
You can manage cookies through your browser settings and any privacy controls made available on the site. Disabling essential cookies may affect shopping cart, login, or checkout functionality.
Where required by applicable law, we will provide appropriate choices for nonessential cookies and other tracking technologies.
Who We Share Information With
We share personal information with service providers when reasonably necessary to operate our business.
These may include:
- Payment processors and fraud prevention providers.
- Shipping carriers and fulfillment services.
- Website hosting, storage, and security providers.
- Email delivery and customer communication services.
- Analytics and advertising providers, where enabled.
- Technical service providers who help maintain our website and ordering systems.
We may also disclose information when required by law, to respond to lawful requests, protect our rights, or investigate suspected fraud or security issues.
Our service providers receive information relevant to the services they perform.
We do not sell customer artwork or order details as products to third parties. Certain advertising or tracking arrangements, if enabled, may constitute a sale or sharing of personal information under applicable privacy laws. Where those laws apply, we will provide the required disclosures and opt-out choices.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on the type of information and our operational, accounting, legal, and security requirements.
For example:
- Order information: May be retained for customer service, transaction records, accounting, and legal compliance.
- Customer accounts: May be retained while the account remains active or as otherwise necessary.
- Uploaded artwork: May be retained to complete orders, handle support requests, preserve production records, or assist with reorders.
- Customer communications: May be kept to document requests and resolve issues.
- Marketing subscriptions: Are maintained until you unsubscribe or the information is no longer needed.
- Technical information: Is retained according to applicable security and operational requirements.
When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you.
- Request a copy of certain information.
- Correct inaccurate personal information.
- Request deletion of information, subject to applicable exceptions.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing or data-sharing activities.
- Exercise other privacy rights available under applicable law.
Some information must be retained to satisfy legal obligations, maintain transaction records, prevent fraud, or resolve disputes.
To submit a privacy request, email support@stickermart.com with the subject line Privacy Request.
We may need to verify your identity before completing certain requests. We will handle requests according to applicable law, including any available appeal rights.
Security of Your Information
We use administrative, technical, and organizational safeguards designed to protect customer information and uploaded files from unauthorized access, misuse, or disclosure.
No website or electronic storage system can guarantee absolute security, but protecting customer information is an important part of operating our business responsibly.
Third-Party Websites & Services
Our website may include links to other websites or content provided by third parties.
Those websites may have their own privacy policies and data-handling practices. We encourage you to review their policies before providing personal information.
International Visitors
StickerMart may serve customers outside the United States.
Depending on where you live and which services support your order, your information may be processed in the United States or other countries where our service providers operate.
Where required, we will take appropriate steps to protect personal information transferred internationally.
Children’s Privacy
StickerMart is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without any consent required by law.
If you believe a child has provided personal information to us improperly, please contact us so we can investigate and take appropriate action.
Changes to This Privacy Policy
We may update this policy to reflect changes in our operations, website features, service providers, or legal requirements.
When we make changes, we will update the revision date at the top of this page. Where required by law, we will provide additional notice.
Questions About Your Privacy?
We’re happy to help.
If you have a question about how StickerMart handles personal information, uploaded artwork, or customer records, please get in touch.
Email: support@stickermart.com
You can also visit our Trust Center to learn more about our customer policies.